Several people are having problems downloading this podcast (either it doesn’t download, or it only downloads a portion). Please, please, please help us troubleshoot. If you have attempted to download the latest podcast, whether you were successful or not, would you pleaseanswer the following questions for us?
- What browser are you using to download? If you’re using IE, can you try using Firefox just to experiment?
- What operating system are you using?
- How are you downloading?
- Are you left-clicking on the “audio MP3″ button?
- Are you left-clicking on the Download link?
- Are you right-clicking on any of these links and clicking “Save As”?
- Are you using iTunes to download?
- Other?
- What happens when it fails?
- If you try again later in the day (using the same method), does it still fail?
- Also, if you have been successful, can you answer the same questions?
Please give us more info, so we can get to the bottom of this problem.
Thanks!
Comments 5
I tried left-clicking on the download link. The audio file claimed to be about 35 seconds long. It completed download and started playing. I reloaded the audio file and it came up as the correct length the second time. This is similar to problems that several people have reported to me.
My Downloading Story:
I am using iTunes. I had it set to manually update podcasts, which I did whenever I opened iTunes. I had it downloading all of them at first, but I stopped it after it got back through #47 and changed the settings to download only the most recent, which is how it is now.
While syncing my ipod I noticed that episodes 47, 52, 54, 55, & 57 were not fully downloaded (times ranging from 0:00 – 27:51). I tried updating the podcast but iTunes did not attempt re-download of any of the casts.
I deleted the incomplete #57 hoping that a manual update would then get it again (it does not, even though there’s now a 58, I guess since I deleted it iTunes figures I don’t want it. Makes sense.)
I noticed yesterday that when I manually updated the podcast that duplicate versions of #47-#56 showed up in my iTunes with a button to “get” them if I want. I clicked “get” for #55 and #56. #56 worked, but #55 shows it’s only 14 minutes long, so I’m assuming that one had problems too (the first #55 is 0:06).
#57 doesn’t show up, probably because I deleted it once, so I went to the MormonStories site (using Firefox 2.0.0.2), clicked the “download” link at the bottom (regular left-click), and saved it to disk. It only downloaded a minute or so of audio before it stopped — I’m pretty sure I got the “download complete” message. I tried again immediately, overwriting the first file, and that time it worked.
While I was on MormonStories.org, iTunes was attempting a download of #58, which also came through incomplete. (I’m not sure if the downloading was actually happening at the same time as my manual #57 download. maybe, maybe not)
As I was writing this I manually downloaded #58 from the MormonStories site (using Firefox, same as before) and I got 45 minutes, which I think it the whole thing.
I am on Windows XP home version 2002 with service pack 2 installed.
I hope this is helpful!
I just realized that my previous post was entirely about mormon STORIES. I also use iTunes to download Mormon Matters. I got #1 and #3 ok but #2 is short. A couple thoughts that may or may not be related:
1) the cut-off time on #2 mormon matters corresponds to about the time my laptop would have gone into stand-by mode (I was away from it). I don’t know about others, but since it is a laptop, it does go into standby fairly soon after I walk away.
2) when I tried to come back and post a minute ago I got a page saying that this website had exceeded its quota and to try again later. This happened several times over the last few minutes until I successfully got through –?
When the new episodes appear in my ITunes v. 7.1.1.5, I left-click on the “GET” button and it usually works. Lately, with some of the latest, I’m only getting a part of the episodes. Mormon Matters #1, and #2, but I got all of #3. Mormon Stories #55 and #57, but I got all of #56. I get the same thing every time I try. Wierd. I think there’s an upgrade to ITunes. I’m going too try that and see if it makes any difference. I’m glad that I’m not alone.
I download through ITunes. It works except for Mormon Stories #55, 56 and 57. I got 17 sec, 1min 38 sec, and 32 seconds respectively. I have not tried unsubscribing to Mormon Stories, yet. But I did upgrade itunes — no luck. No “GET” button is available to try again. I would love to hear these episodes.